Our privacy practices are part of our corporate commitment to respect individuals, from clients to our sales organization and our own employees. As a long-standing member of the financial services industry, we have always worked to ensure that our business practices prevent any breach of confidentiality and we work to maintain the highest standards of conduct.
When you apply to become insured through our brokerage, you share personal information. You may answer questions about your health, your income and your family. Doucett Insurance recognizes the sensitive nature of such information and will only use, retain and disclose your personal information in order to administer the terms of your insurance policies, including:
- Confirming your eligibility for insurance coverage, benefits and services;
- Assisting you to process claims;
- Offering you complementary products and services;
- Meeting regulatory requirements.
We will contact you and obtain your consent if it ever becomes necessary to use your information for any other purpose.
In most cases, when you sign up for your insurance coverage(s), we obtain all the information we need directly from yourself or your employer through the employer’s application forms, or from your enrollment form. This may include name, address, phone number, age, occupation, salary, family status and answers to basic health questions. We do not retain any medical information in our files.
In some cases you may be asked for additional medical information from a licensed physician or health care professional. This information will be requested from you by the insurance carrier and we do not have access to this information nor is any information of this nature kept by us.
All information is collected with your knowledge and consent. We ask that you advise either Doucett Insurance or your insurance carrier of any changes in order to ensure that your records are up-to-date. This will allow you to be provided with the best service possible.
We make every effort to ensure that any information collected from you is protected against loss and unauthorized access, whether in electronic or paper formats.
Our systems are designed to prevent unauthorized access and, within our organization, we limit access to your personal information to only those individuals who administer your policies. Each employee in our organization has signed a confidentiality agreement, further protection your personal information.
Your personal information is kept only as long as we need it to administer your policies and fulfill regulatory obligations. Our organization has procedures in place to securely delete or physically destroy all personal information when it is no longer needed.
Lastly, we protect the confidentiality of your personal information when we deal with other persons or organizations (such as insurance carriers), ensuring it is not used for any unauthorized purpose.
We use enrollment and claim information only to administer your policies and to ensure you receive all the benefits you’re entitled to receive. As a result we may disclose your personal information to:
- Insurance carriers and service providers providing benefits under your insurance contract;
- Physicians or other health care institutions for the purpose of determining coverage eligibility, and processing your claims;
- Your authorized representatives, such as individuals with Power of Attorney or your insurance carrier;
- Government and regulatory bodies where required by law or for the purpose of processing your claims.
You may, at any time, ask us what information we have collected about you and why we have it. We will respond to your request within 30 days and provide you with access to the information we have on file. Your request should be submitted to us in writing and you will be required to provide proof of your identity.
Please contact our Privacy Officer at the address below if you want to:
- Better understand the kinds of information we collect;
- Express any concern about our privacy policies or how we’ve handled information about you;
- Ask questions about our privacy policies.
Privacy Compliance Officer
155 Industrial Avenue, Unit B
Carleton Place, Ontario K7C 3V7